Transforming Workforces: A Case Study on FPT Software and Udacity's Success in Upskilling 11,000 Learners

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Summary

The partnership between FPT Software and Udacity emphasizes not only technical proficiency but also robust business competencies crucial for sustained success. Through a recommended upskilling program, employees are benefitting from Udacity's cutting-edge platform, hands-on learning, and personalized mentorship, resulting in tangible improvements in performance and a reduced need for new hires. Key performance indicators underscore the program's success, with a high completion rate, increased proficiency levels, and notable career advancements among learners.

Company

FPT Software

Nanodegrees

Data Science, Cloud Computing, Artificial Intelligence

86%

of learners

successfully completed the Nanodegree programs.

75%

of learners

were able to apply the newly gained skills in their respective roles.

76%

of learners

agreed the Udacity content is critical to their jobs.

55%

of learners

have become more efficient in their roles due to the Udacity program.

54%

of learners

have taken on a new role since graduation.

Table Of Contents

Overview

30+ Years of Innovation, Powering Your Digital Future

Drawing upon more than thirty years of expertise in executing projects worldwide, FPT Software empowers clients to surmount obstacles and excel in their digital transformation endeavors. Utilizing cutting-edge technologies including AI, Big Data, Cloud, Automation, and IoT, they deliver innovative technology solutions and services. This enables customers to operate with agility and foresight across various scenarios, ensuring proactive responses to evolving needs.

"The meticulously designed courses and support from top-tier mentors have enabled FPT Software to build front-line engineers. These engineers are not only proficient in their technical skills but also understand the practical challenges of the industry. This partnership has contributed to FSOFT’s 1B USD milestone."

Nguyễn Tuấn Minh

Chief Human Resources Officer

Challenge

Elevating Talent, Leading the Future of Cloud & AI

Since 2022, FPT Software has set its sights on positioning itself among the top 10 global leaders in the cloud and AI sectors. To realize this ambitious goal, strategic collaboration with Udacity has been established to enhance the capabilities of its workforce, particularly focusing on technical teams specializing in cloud computing, data analytics, and AI technologies. Notably, FPT Software's collaboration with Udacity extends beyond technical proficiency, emphasizing the cultivation of robust business competencies essential for achieving sustained success in a rapidly evolving marketplace.

"We embarked on a partnership three years ago, piloting Udacity's impact on up-skilling FPT Software staff in cloud and data. This journey led us to the official launch of DX Academy within FPT Software in 2022, aimed at empowering thousands of engineers in Cloud, Data, AI, and Software Engineering. Witnessing rapid growth, we trained 2,300 individuals in 2022 and 3,400 in 2023, with a target of 3,700 in 2024. Additionally, in 2023, we proudly became a worldwide reseller of Udacity's services and earned a seat on Udacity's product board."

Frank Bignone

Chief Digital Transformation Officer and Head of Software Development

Solution

Upskilling for Impact, Innovating for Success

FPT Software initiated a strategic Upskilling program in collaboration with Udacity to enhance the business acumen of its DX practitioners. Udacity's sophisticated platform, distinguished by its high-tech infrastructure and personalized mentorship network, stood out for its rich content and practical orientation. The enterprise offering was meticulously customized to align with the specific requirements of FPT Software, emphasizing the application of technology skills in realworld scenarios rather than mere content dissemination. Furthermore, the endorsement garnered from experiences of other customers played a pivotal role in the decision-making process.

Nanodegree Program

A project-based learning designed to equip individuals with job-ready skills in various technology fields such as, data science, cloud computing, and artificial intelligence.

Skill Application

A core objective of Udacity’s content is skill application. Practical, hands-on learning exercises are taught by real-world industry professionals and thus FPT Software employees take their newly acquired technical knowledge and apply it to their daily jobs.

Classroom Experience

The Udacity classroom is designed to be user-friendly and interactive, allowing learners to track their progress, interact with instructors and mentors, collaborate with peers, and submit assignments. It provides a structured environment for effective learning and skill development.

Mentorship

Udacity provided dedicated mentors who offered guidance and support through structured sessions and detailed project feedback, ensuring a seamless and enriching learning experience for all participants.

"The lessons are easy to understand and detailed, accompanied by practical exercises. I particularly appreciate the flexibility to study at my own pace, typically dedicating 3-4 hours daily to learning. Additionally, Udacity provides a complimentary account for exploration, along with personalized feedback on my work. Regarding projects, the acquired AWS skills have been instrumental. I've seamlessly integrated AWS with Docker to build environments and implemented CI/CD methodologies to optimize project efficiency in build, code, and testing processes. Additionally, the practical application of IAM's permission mechanisms has proven essential in real-world project scenarios."

Tran Phuong Dong

Software Developer

Outcomes

From Pilot to Progress: Scaling Skills, Driving Success with Udacity

Following the successful implementation of a pilot program in 2021, catering to 140 learners across Data Engineering, Data Analyst, and Data Scientist tracks, the initiative was scaled up. As of 2024, the program has expanded significantly, with 3,700 learners enrolled in diverse Udacity Nanodegree programs. Learners have expressed appreciation for the meticulous attention to detail and clear guidance provided. They found the acquired skills readily applicable to real-world projects, resulting in tangible benefits. Executive management observed that the valuable and pragmatic content facilitated a notable enhancement in staff performance on a day-to-day basis. Consequently, FPT Software experienced a reduction in the need for new hires.

86%

of learners successfully completed the Nanodegree programs.

75%

of learners were able to apply the newly gained skills in their respective roles.

76%

of learners agreed the Udacity content is critical to their jobs.

55%

of learners have become more efficient in their roles due to the Udacity program.

54%

of learners have taken on a new role since graduation.

"Remember, success is not a destination, but a journey - we are always glad to accompany you on this journey. The DX-Academy program on the Udacity platform aims to enhance practical skills through handson projects and active learning. It not only fosters self-study and motivation among FSOFT employees but also promotes a culture of lifelong and continuous learning. The organizing committee is committed to supporting learners throughout their training by providing additional support channels and addressing any questions or difficulties, ensuring a better overall learning experience."